Body

The Care You Need, When You Need it

When should you use the telehealth service instead of going to your doctor? What do you do if you get sick while traveling? We’re here to help you get the right care at the right time.

Cigna Telehealth Connection

The care you need – when, where and how you need it.

Cigna Telehealth Connection lets you get the care you need – including most prescriptions – for a wide range of minor conditions. Now you can connect with a board-certified doctor via secure video chat or phone, without leaving your home or office. When, where and how it works best for you!

• When: Day or night, weekdays, weekends and holidays.
• Where: Home, work or on the go.
• How: Phone or video chat.
• Who: AmWell or MDLIVE doctors.

Talk to a doctor for help with:

• Sore throat
• Headache
• Fever
• Cold and flu
• Allergies
• Rash
• Stomach ache
• UTIs and more

The cost savings are clear.
Televisits with AmWell and MDLIVE can be a cost-effective alternative to a convenience care clinic or urgent care center, and cost less than going to the emergency room. And the cost of a phone or online visit is the same or less than with your primary care provider. Remember, your telehealth services are only available for minor, non-life threatening conditions. In an emergency, dial 911 or go to the nearest hospital.

Choose with confidence.
AmWell and MDLIVE are both quality national telehealth providers, so you can choose your care confidently. When you can’t get to your doctor, Cigna Telehealth Connection is here for you.

How it Works
Phone:

• Step 1: Call toll-free
  You call 888.726.3171 for MDLIVE or 855-667-9722 for AmWell available 24/7/365 including holidays.

• Step 2: Speak with a coordinator
  A consultation coordinator locates the next available doctor and prepares you for the consultation.

• Step 3: Speak with the doctor
  Once an available doctor is located, the system automatically calls and connects you to the doctor.

Video Conference:

• Step 1: Visit website
  Visit www.mdliveforcigna.com or www.amwellforcigna.com to login.

• Step 2: Find a doctor
  The system helps you search for a doctor by a criteria, such as specialty, language, gender, location, or simply finds the next available doctor.

• Step 3: See the doctor online
  Once an available doctor is located, the system automatically connects you to the doctor.

Cigna Nurse Line

Whether it’s the middle of the night, you’re away from home, or you’re just not sure if you need to call your doctor, Cigna’s 24/7 Nurse Line is there for you. Talk to a registered nurse anytime, day or night, just call 1-800-Cigna24.

MinuteClinic

For convenient treatment of minor illnesses or injuries you may use MinuteClinic, the walk-in medical clinic located inside select CVS/pharmacy stores nationwide.

Your Family Doctor

Your family doctor is your main point of contact for all of your health care needs. He or she will handle your care, coordinate any treatments, recommend special care if needed.

Urgent Care

It is best to contact the Cigna Nurse Line first to determine if a visit to urgent care is necessary. Urgent conditions are not emergencies, but may need prompt medical attention. Urgent care centers do not require an appointment and can handle a variety of conditions that need to be treated right away.